Gopuff
Gopuff Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating based on 203 customer reviews; 14% would likely recommend. Consumers are mostly dissatisfied and the rating distribution shows 84% unfavorable. Common pros: convenience and delivers snacks and groceries. Common cons: cancellations and customer service access problems.
Key Takeaways for Future Customers
- Check Gopuff reviews for frequent customer complaints about account deactivation and order cancellations.
- Expect limited phone support; support often uses chat bots rather than live agents.
- Monitor billing, refunds, and membership charges closely and keep receipts/screenshots for disputes.
Negative Feedback / Risk Areas
- Repeated reports of account deactivation with no explanation or human contact.
- Order cancellations, missing deliveries, and alleged stolen items with slow or no refunds.
- Unauthorized charges, billing disputes, and difficulty securing refunds for subscriptions or memberships.
Positive Feedback
Convenience for quick needs; delivers snacks and other groceries and provides delivery service when it works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating based on 203 customer reviews; 14% would likely recommend. Consumers are mostly dissatisfied and the rating distribution shows 84% unfavorable. Common pros: convenience and delivers snacks and groceries. Common cons: cancellations and customer service access problems.
Key Takeaways for Future Customers
- Check Gopuff reviews for frequent customer complaints about account deactivation and order cancellations.
- Expect limited phone support; support often uses chat bots rather than live agents.
- Monitor billing, refunds, and membership charges closely and keep receipts/screenshots for disputes.
Negative Feedback / Risk Areas
- Repeated reports of account deactivation with no explanation or human contact.
- Order cancellations, missing deliveries, and alleged stolen items with slow or no refunds.
- Unauthorized charges, billing disputes, and difficulty securing refunds for subscriptions or memberships.
Positive Feedback
Convenience for quick needs; delivers snacks and other groceries and provides delivery service when it works.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want to stop my subscription I haven’t used it in over a year and money is still being taking out
I would like a refund for a yrs worth of money being taken out I havent used not used gopuff in a year and halr
Preferred solution: Full refund
Allentown, Pennsylvania
The link to upload my insurance is not working
Im trying to deliver for them and their link to upload my insurance doesnt work. Ive been dealing with the support and I sat on hold for over an hour with no answer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - Drivers are paid to deliver but may arrive and cancel with no notice; reschedule requests were ignored and items may be defective.
Either use other companies or make sure your devices and or product work as soon as you purchase
The driver still gets paid while the customer is never notified about the cancellation unless they open their app. When reaching out to customer support, I asked five times to have my delivery rescheduled and marked as a priority. I was ignored every time, and my order was not rescheduled. I rescheduled my order and began to speak with another agent to provide this information and was told they would resolve my problem as soon as possible.
I said, 'Excuse me?' and they promptly ended the chat with nonsense.
It's a problem here, ongoing, and they are not doing a good job; rather, it's defective items sold to you and/or freezer-burnt food items. They do not do anything to resolve your issues with orders, and if they do, they try to give you a hard time and still try to wiggle out of responsibility.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- They are holding money and won't refund.
- I canceled membership the same day and didn't authorize charge; it showed on my friend's GoPuff account.
they are holding my money and won't refund me. I canceled my membership the same day and didn't authorize them to charge my account. I've even tried contacting GoPuff through my account; it was a charge on my friend's account.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Magalia, California
Nothing here
Experience was not good at all they stole my food stamps off my card and did not even bring me the food for the money they took then there is no way to speak with a live agent that is very inconvenient especially when they have a way to order stuff online.
Strongsville, Ohio
Update phone number
I need to change my number I need it to be from [PHONE_NUMBER] to my new number [PHONE_NUMBER]. I would like to start doing orders soon
User's recommendation: Can some one call me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one answered my question. No one answered the phone I spent my money and I was waiting on my order. It never showed up. I don't have these problems.I never did
My order was canceled for some reason without me Knowing.guessing the driver had an issue.Not for sure of what's going on, maybe he or she wasn't paying attention stole my items but I would like to be compensated
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount deactivated
No response and wasted five minutes. My account is suspended, and I want to know why and how? No one has given me a reason.
User's recommendation: Phone support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Battle Creek, Michigan
Need help with my app and why it's not working properly
My app isn't working and I want to know why and why it hasn't been reactivated I have did everything I needed to do so what is the problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI work one day with GoPro and didn’t I get paid in my GoPro account was deactivated
I made 6 deliveries and didn't get paid, and my account was deactivated. No one has contacted me to try to help me with my payment.
I can't get in contact with anyone. I am pissed.
Preferred solution: I would love to get paid for the deliveries that I made
User's recommendation: If you sign up for a GoPro, make sure you screenshot numbers, customer service numbers, and everything before they deactivate your account because you will have no way of getting it afterwards
Detroit, Michigan
NO Deivery 45.00. GONE
I DONT KNOW. DELEVERY WAS PICKED UP AND WAS ON ITS WAY.
THEN ALL OF A SUDDEN I WAS TEXTED THAT THE DEIVERY WAS NOT HAPPENING. WAS IT STOLEN.???
- Get your items your self
User's recommendation: PICK ITEMS OR FOOD YOUR SELF!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuspicious activity
I was billed for a subscription that I did not approve of. I can't get anyone on the phone.
All they have is chats.
I don't want to chat. I need to speak to a representative.
Preferred solution: Full refund
Pittsburgh, Pennsylvania
Order not being picked up
I repeatedly asked for a refund because my order hadn't been picked up after two hours. Their customer service is just a chat bot that doesn't resolve anything. There is no way to speak to a human representative.
User's recommendation: Never had major problems before, if you do have one, don't expect any help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Troubleshooting
- Support asked for a screenshot to help with online delivery.
- They accessed my phone settings after the screenshot; I got no response.
When I contacted support about having trouble getting online to deliver for the first time, support asked me to take a screenshot of the issue. I asked why a screenshot, but she pressed on, 'Can you please send a screenshot so we can help?' When I took a screenshot of the problem, they accessed my phone settings.
Now I have to worry if my life is going to be scammed.
When I asked for a customer service number and that I was concerned about what they did, I got no response.
Sincerely, Bent-Dover
- Possibly them
Preferred solution: I wanted to drive
User's recommendation: Don't just Don’t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
I need to speak with someone about my...
- Delivery never arrived; no one came to the door.
- Driver claimed I gave a code I didn't; items and money were stolen; I want a refund or the order.
I need to speak with someone about my delivery that was never received. The driver stated I gave them a code, which was not true.
I'm the only person at my home, and no one ever came to my door. I have had my items and my money stolen by your company, as you had no reason to lie about not receiving my products.
Someone has them, but it is not me. I would like either my order or my money refunded.
- No customer service number they suck
Preferred solution: Deliver product or service ordered
User's recommendation: I will never order again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Bad all automated
Bad I couldnt get no one on the phone to help me with the issue I had I can not login with my phone number it keeps saying invalid
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